並前往https://medium.com/@Business_Strategy_CX_Design/process-%E5%A6%82%E4%BD%95%E7%99%BC%E5%B1%95%E5%95%86%E6%A5%AD%E6%A7%8B%E6%83%B3-%E4%BA%8C-%E4%BA%8B%E6%A5%AD%E6%A7%8B%E6%83%B3%E8%A8%AD%E8%A8%88%E5%9B%9B%E8%A6%81%E7%B4%A0-fbb8884aaa67